Terms and Conditions
Welcome to Elorhi, an e-commerce store specializing in luxury virgin raw human hair extensions and wigs. Please read these Terms and Conditions carefully before using our website or purchasing our products. By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions.
1. Processing Time:
1.1. Our products are handcrafted with meticulous care and attention to detail. Due to the nature of working with virgin raw human hair, each order requires a processing time of 7 to 10 business days before shipment. We strive to fulfill orders as quickly as possible, and we appreciate your patience and understanding.
2. Shipping:
2.1. We ship our products within the United States and offer domestic shipping options.
2.2. The shipping cost will be calculated based on the shipping method selected and the delivery address provided during the checkout process.
2.3. It is the responsibility of the customer to provide an accurate and complete shipping address. We are not responsible for any delays, failed deliveries, or additional costs incurred due to incorrect or incomplete address information provided by the customer.
3. Delivery:
3.1. Once your order is shipped, we will provide you with a tracking number via email, allowing you to track the status of your shipment.
3.2. For security purposes, a signature may be required upon delivery. Please ensure that someone is available at the shipping address to sign for the package during the estimated delivery timeframe.
4. Bundle Variations:
4.1. Our luxury virgin raw human hair extensions and wigs are made from 100% natural hair, which means that each bundle may have slight variations in color, texture, and length. These variations are inherent in the raw nature of the product and do not constitute a defect.
4.2. We make every effort to accurately represent our products through product descriptions and images. However, please note that the actual product received may differ slightly from the images due to variations in lighting, screen resolutions, and other factors beyond our control.
5. Returns and Exchanges:
5.1. Due to the hygienic nature of our products, we do not accept returns or exchanges. All sales are final. Please carefully consider your purchase before placing an order.
5.2. In the unlikely event that you receive a defective or incorrect item, please contact our customer support team within 48 hours of receiving the product. We will work with you to resolve the issue promptly.
6. Product Care:
6.1. Proper care and maintenance are essential to prolonging the lifespan of our luxury virgin raw human hair extensions and wigs. We recommend following the care instructions provided with your purchase.
6.2. We are not responsible for any damage caused by improper care, styling, or handling of the products.
7. Intellectual Property:
7.1. All content on our website, including product images, descriptions, logos, and graphics, is protected by intellectual property laws and remains the exclusive property of Elorhi.
7.2. You are prohibited from using, reproducing, modifying, distributing, or transmitting any content from our website without prior written consent.
8. Limitation of Liability:
8.1. To the maximum extent permitted by law, Elorhi shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of our products or website.
8.2. We make no warranties or representations, express or implied, regarding the quality, performance, or suitability of our products for any particular purpose.
9. Governing Law and Jurisdiction:
9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of [State], United States.
9.2. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Harris, Texas, United States.
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer support team before proceeding with your purchase.